Cancellation policy

Subscription & Clinical Review

Your purchase includes a subscription to Wave’s clinical consultation service. A qualified healthcare professional will review your information to determine if treatment is medically appropriate.

Prescription treatments are only issued if approved by a licensed prescriber.

No Guaranteed Medication

This purchase does not guarantee that you will receive a prescription or medication. If treatment is not approved after clinical review, your subscription will be cancelled and you will receive a full refund.

Ongoing Billing & Management

Subscriptions are billed at regular intervals. You can pause, cancel, or manage your plan at any time via your Wave account. If you cancel after a monthly payment has been processed, you may still receive treatment for that period if clinically appropriate.

Refunds & Returns

Prescription products cannot be returned for health and safety reasons. If your order is not approved or you do not receive treatment, you are entitled to a full refund. For details, see our full Terms & Conditions.

Consent to Fulfilment

You consent to your prescription, if approved, being fulfilled by our licensed UK partner pharmacy, Roseway Labs, under their professional and regulatory responsibility.