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Find answers to common concerns about your order, treatment, or account.
Wave is the UK's first online dermatology hair loss service designed specifically for women. We create personalised prescription formulas tailored to your unique hair loss, medical history, and hair goals - prescribed by a UK-licensed clinician after a detailed online consultation.
We use real medical science and clinical experience with ingredients such as Minoxidil, Finasteride, Spironolactone, Melatonin & more.
All our treatments are topical only, so minimal side-effects with full regrowth potential as we target hair loss directly at the roots.
Unlike others, we offer complete flexibility to adjust your formula as often or as much as is needed - free of charge.
Because prescription treatments are the most effective options for hair loss, and combination therapy works best. Multiple independent clinical studies show that combining prescription ingredients like finasteride, minoxidil, and spironolactone produces regrowth in 94% of women – results impossible with over-the-counter alternatives.
This kind of treatment is only available through a prescription, and we only prescribe treatments backed by rigorous clinical evidence and proven safety profiles.
Our dermatology clinicians ensure every ingredient in your formula is not only effective but appropriate for your individual health profile.
Photos are essential for our clinicians to see your specific hair loss pattern, its severity, and ensure there are no red flags that require specialist attention.
This visual assessment helps us safely prescribe the right active ingredients and concentrations that will work best for your unique situation.
If you’re not comfortable uploading photos, that’s okay too. Just get in touch with us after you sign up and we can arrange a live video call with a female clinician to assess your hair and scalp.
We also ask for photos monthly for the money-back guarantee. These progress photos provide the evidence needed to determine if you've achieved visible results. Without regular documentation, it would be difficult to accurately assess whether the treatment has been effective.
Your treatment is prescribed by our team of qualified medical professionals, led by dermatologists who specialise in hair loss.
Our dermatology-specialist Pharmacist Independent Prescribers (PIPs) assess your consultation and create your personalised treatment plan, working under clinical protocols established by our specialist dermatologists and GPs with advanced dermatology training.
All our prescribers are regulated healthcare professionals with the clinical authority to prescribe prescription medications safely and effectively, ensuring you receive specialist-level care through our convenient online platform.
Our clinicians create a bespoke prescription formula by selecting the specific active ingredients and their exact strengths based on your unique hair loss pattern, medical history, preferences and photos.
Plus, we can adjust the ingredients, their concentrations and the base formula as needed - true personalisation that evolves with your journey.
Most of our packaging is recyclable. Our glass bottles can be recycled with your household glass recycling, and our cardboard boxes and paper materials can go in your regular paper recycling.
Just make sure the glass bottle is completely empty and give it a rinse before putting it in your glass recycling bin.
Not yet, but we're working on it. Wave is currently only available to customers in the UK, but we're actively exploring expansion to other markets.
If you're outside the UK, please get in touch and let us know where you'd like Wave to be available – your interest helps us prioritise which countries to expand to first.
Yes, all Wave treatments are prescription medications. Our approach with combination therapy works best.
Multiple independent clinical studies show that combining prescription ingredients like Finasteride, Minoxidil, and Spironolactone produces regrowth in 94% of women – results impossible with over-the-counter alternatives.
This kind of treatment is only available through a prescription, and we only prescribe treatments backed by rigorous clinical evidence and proven safety profiles. Our dermatology clinicians ensure every ingredient in your formula is not only effective but appropriate for your individual health profile.
We treat non-scarring hair loss, which accounts for the vast majority of hair loss cases in women. This includes:
Androgenetic alopecia (Female Pattern Hair Loss)
- the most common type of hair loss
Postpartum hair loss
- hair loss after pregnancy
PCOS-related hair loss
- caused by hormonal imbalances
Menopausal hair loss
- due to declining hormone levels
Age related hair loss - where follicles shrink and become dormant
Stress-induced hair loss
- from physical or emotional stress
Others
We don't treat scarring alopecia, which is rare and requires more aggressive approached including biopsies and blood test monitoring. If we suspect scarring alopecia during your consultation, we'll refer you to your GP, who can refer your for appropriate care.
Most women experiencing hair thinning or loss have non-scarring conditions that respond well to our personalised prescription treatments.
Your personalised formula may include a combination of clinically-proven active ingredients, depending on your specific hair loss pattern and needs:
Minoxidil - Increases blood flow to hair follicles and extends the growth phase of hair
Finasteride - Blocks DHT, the hormone that shrinks hair follicles and causes hair loss
Spironolactone - Reduces androgen activity and blocks DHT receptors, particularly effective for hormonal hair loss
Tretinoin - Enhances absorption of other ingredients and promotes healthy scalp cell turnover
Ketoconazole - Antifungal that reduces scalp inflammation and may have anti-DHT properties
Cetirizine - Antihistamine that reduces scalp inflammation and irritation
Melatonin - Antioxidant that may extend the hair growth phase and protect follicles
Caffeine - Stimulates hair follicles and may counteract DHT effects
Prostaquinon - a prostaglandin analogue that promotes hair growth through multiple pathways, and has anti-inflammatory and antioxidant properties that support hair growth
Your clinician will select the specific combination and strengths based on your consultation, creating a formula that targets the root causes of your individual hair loss pattern.
If you have any questions or concerns about any of our ingredients, then please get in touch via WhatsApp or Email.
Hair loss has multiple causes, and combination therapy is clinically proven to be far more effective than single ingredients alone.
Female hair loss typically involves several factors working together - DHT hormone activity, poor blood flow to follicles, inflammation, and shortened growth cycles. A single ingredient can only target one of these pathways, but when we combine ingredients strategically, each one works on a different mechanism to create a synergistic effect.
Multiple independent clinical studies show that combination therapy produces regrowth in 94% of women. That's why dermatologists rarely prescribe just one ingredient for hair loss - the combination approach simply delivers better results.
Your specific combination is chosen based on your individual hair loss pattern and what your scalp needs most.
Yes, absolutely. One of the key advantages of Wave's personalised approach is that we can adjust your formula at any time based on how your hair and scalp respond to treatment.
Whether you need a different concentration of active ingredients, or need adjustments due to side effects or changes in your health, our clinicians can modify your prescription to better suit your needs.
We regularly review your progress and can make changes to optimise your results. Simply get in touch with our clinical team whenever you feel an adjustment might be helpful - flexibility is built into your treatment plan, and all adjustments are free of charge.
Yes, our prescription treatments are safe and effective for all hair types and textures. And remember, we can always make adjustments to your formula if it doesn't agree with your hair or scalp.
Yes, our clinicians only prescribe ingredients with proven safety records and select dosages appropriate for extended use.
We also review your health history before prescribing and can monitor your progress over time. It's important to let us know if anything changes - such as new medications, health conditions, or if you're planning to become pregnant or discover you're pregnant, as some ingredients may need to be adjusted or changed.
We can modify formulations whenever needed - whether that's changing concentrations, switching ingredients, or adapting your treatment plan based on your evolving health needs.
We take allergies and skin sensitivity seriously. During your consultation, we ask about any known allergies and our clinicians factor this into your personalised treatment plan.
Our base formula is specifically designed for sensitive skin and contains no propylene glycol, which is a common irritant. Most of our formulations are also alcohol-free, though occasionally a very small amount may be needed to properly dissolve certain active ingredients.
If you have any questions around this, please get in touch with us.
Yes, you can use other hair products alongside your Wave treatment, but we require that you don't use other hair growth treatments at the same time to avoid interactions and ensure we can properly assess your results.
Always leave 4 hours after applying your Wave treatment to allow the actives to absorb completely before using other styling products.
Regarding supplements - yes, you can take them. The important nutrients to consider are Iron, Vitamin D, Zinc, and Omega-3. Biotin is only worth taking if you have a rare deficiency (which affects only 1 in 100,000 people), so it's unlikely you need it.
While blood tests can be useful, they're often not necessary to start effective hair loss treatment - especially with hair loss that has been going on for 6 months or longer.
Most women experiencing hair thinning have a chronic form of hair loss, which has characteristic patterns that our dermatologists can identify from your consultation and photos. The prescription treatments we use are effective, regardless of your specific hormone levels.
For conditions like PCOS, we're treating the hair loss symptom with proven topical treatments that work directly on the hair follicles, rather than treating the underlying PCOS itself (which is best managed by your GP or specialist). Medical treatments for conditions like PCOS typically address other symptoms and more serious medical concerns first - hair loss is rarely the primary focus of systemic hormone treatments.
Our treatments can be highly effective even while you're addressing the root condition separately.
If we suspect nutritional deficiencies (like iron or Vitamin D) might be contributing factors, we'll recommend you discuss testing with your GP. But the good news is that our prescription treatments work effectively alongside addressing any underlying causes.
Starting treatment now means you're tackling hair loss from multiple angles - our topical prescription works on the follicles while you can simultaneously address any underlying health factors with your GP. You don't have to wait months for tests and results to begin seeing improvements in your hair.
Safety is our top priority at every stage of your treatment journey.
Our licensed clinicians follow strict clinical safety guidelines and only prescribe treatments backed by quality clinical evidence. Each formula is created by a best-in-class UK licensed compounding pharmacy that specialises in hair loss treatments.
All our treatments are topical only, which significantly reduces the risk of systemic side effects compared to oral medications.
Every ingredient we use has established safety profiles for topical hair loss treatment, and our compounding pharmacy adheres to the highest regulatory standards to ensure consistent, safe formulations every time.
Side effects are rare and depend on your specific treatment. Our clinicians will discuss any potential risks with you before starting your plan. Most side effects, if they occur, are mild and temporary (e.g. mild headaches or local scalp irritation).
These can usually be resolved by adjusting your application technique or making a formula adjustment.
If you do experience any side effects, let us know immediately so we can advise and help optimise your treatment for comfort and effectiveness.
Yes, we have pregnancy and breastfeeding safe formulas available. Just let us know during your consultation if you're pregnant, breastfeeding, or trying to conceive and your prescriber will only use ingredients in your formula that are safe for you and your baby.
It's important to let us know immediately if you become pregnant or start breastfeeding while on treatment, as we may need to adjust your formula to ensure it remains safe throughout your pregnancy and breastfeeding journey.
We recommend that you inform your GP about any private medical treatment you're receiving, so your medical records stay up-to-date. However, this is completely your choice.
If you'd like to tell your GP about your Wave treatment, just let us know and we can provide you with a letter outlining your consultation and prescribed treatment. You can then share this with your GP to keep them informed.
This process typically takes up to five working days to complete, so just get in touch when you're ready.
Please let us know about any medical conditions or medications you're taking during your consultation. Our clinicians will carefully review your medical history and current medications to ensure your prescribed treatment is safe and won't interact with anything else you're taking.
We can adjust your formula or select different ingredients based on your specific health needs and medication profile. It's important to keep us updated if you start any new medications or if your health conditions change, so we can modify your treatment if necessary.
Your safety is our priority, and we'll only prescribe treatments that are appropriate for your individual medical situation.
We completely understand that not everyone is comfortable uploading photos, whether for personal, religious, or other reasons. That's absolutely okay - just let us know after you sign up and we can arrange a video call between yourself and one of our female clinicians instead.
This allows us to properly assess your hair loss pattern while respecting your preferences and ensuring you feel comfortable throughout the process. We're committed to making sure every woman can access our treatment in a way that works for her.
We don't proceed with treatment if there are signs of something more serious that requires medical investigation, such as scarring hair loss or specific underlying concerns that need specialist attention. In these cases, we'll signpost you to see your GP for proper evaluation and care.
However, if you feel you may have made a mistake in your responses, you can take the consultation again. Please note that you must be completely truthful when completing it, as this ensures your safety and helps us provide the most appropriate care.
If you have any questions about why you weren't suitable or need clarification about restarting your consultation, please reach out to us and we'll be happy to help.
Hair regrowth is a gradual process, and results follow a predictable timeline:
Months 1-3: It's usually hard to see any visible regrowth during this period as your hair follicles are responding to treatment and preparing for new growth.
Months 3-6: You'll start seeing baby hairs and new growth appearing. This is why our guarantee period is 6 months - it's when results become visible.
Months 6-12: Your hair will continue getting thicker and fuller as the new growth matures.
12+ months: You'll see your full results, and treatment continues as maintenance to preserve your gains.
The important thing is that treatment is working from day one, even when you can't see it yet. Most women notice the biggest difference when they compare photos from month 6 onwards to their starting point.
Yes, reducing excessive shedding is often one of the first benefits you'll notice from treatment, typically within the first 1-3 months.
Our prescription treatments work to strengthen hair follicles and extend the growth phase of your hair cycle, which means fewer hairs entering the shedding phase. Many women notice they're losing less hair in the shower, on their pillow, or when brushing - often before they see visible regrowth.
However, it's important to understand that some daily hair shedding (50-100 hairs per day) is completely normal and healthy. The goal isn't to stop all shedding, but to reduce the excessive hair loss that's causing your thinning.
You might initially experience a temporary increase in shedding during weeks 3-6 if your formula contains minoxidil - this is actually a positive sign that dormant follicles are being stimulated. After this initial phase, shedding typically reduces significantly.
If you continue to experience heavy shedding after 3 months of consistent treatment, reach out to us. We can review your formula and make adjustments to better address your specific shedding pattern.
Yes, our treatments work on both fronts - preventing further loss and restoring thickness.
Preventing further loss: Our DHT-blocking ingredients help prevent shrinking of your hair follicles. The earlier you start treatment, the better we can preserve the hair you currently have.
Bringing back thickness: We can reactivate dormant follicles that have stopped producing hair and keep existing follicles in the growth phase for longer. This means both new hair growth and thicker, stronger existing hairs.
Timeline varies by severity:
If your hair loss is more advanced, it may take longer to see results and some severely miniaturised follicles may be harder to fully restore. However, we can still achieve meaningful improvements and, importantly, prevent further progression.
Many women find that preventing further loss while gaining some thickness back makes a dramatic difference to their confidence and styling options.
Remember, every month you delay treatment is potentially more follicles that become harder to reactivate.
There are several signs that your treatment is working at different stages:
Months 1-3: Reduced daily shedding in the shower or when brushing, and any initial shedding stops after 4-6 weeks.
Months 3-6: Baby hairs appearing along your hairline or crown, existing hair feeling thicker, and thinning areas looking denser.
Months 6-12: New hairs growing longer and thicker with noticeable improvement in overall density.
Track your progress: Take monthly photos from the same angles in consistent lighting. Changes are gradual, so photos help you notice improvements that aren't obvious day-to-day.
Remember, everyone responds at different speeds - some see changes earlier, others need the full 6 months. Consistency is key to achieving the best results
Yes, this is completely normal, especially with Minoxidil, and it's actually a sign that your treatment is working.
What's happening: Minoxidil stimulates dormant follicles, causing old, weak hairs to shed and make room for new, stronger growth.
Timeline: Usually starts around weeks 3-4 and lasts 4-6 weeks with increased hair fall.
Don't worry: Only weak hairs that were going to fall out anyway will shed - you won't go bald, and not everyone experiences this. It's a positive sign your follicles are "resetting" to produce healthier hair.
This temporary shedding can be alarming, but the new hair that grows back will be much stronger than what you've lost. If you're concerned or don't want Minoxidil then please do let us know.
Yes, we believe in being completely upfront about this. Anything that works for your hair loss needs to be continues for as long as you want to maintain your improved hair thickness and density.
The underlying causes like DHT sensitivity don't disappear, so treatment needs to continue to manage them. Think of it like brushing your teeth - consistent use maintains the benefits.
Unless you have telogen effluvium (which resolves naturally in 3-6 months), other types of hair loss are chronic. There's no cure, but they can be effectively managed with treatment.
We understand how frustrating this can feel. Hair regrowth requires patience, but we're here to support you every step of the way.
Give it time: Most women don't see visible changes until months 3-6. Consistency is crucial during this period, even when you're eager for results.
Reach out to us: If you're concerned, get in touch. We can review your case and make adjustments - sometimes changing concentrations or adding ingredients makes all the difference.
We're committed to your success: We can modify your formula multiple times if needed. Every woman's hair responds differently, and finding your optimal formula sometimes takes fine-tuning.
Our guarantee: If you don't see visible results after 6 months of consistent use, we offer a money-back guarantee.
Don't hesitate to reach out with any concerns - we want your success as much as you do.
Don't worry - missing an occasional dose won't harm your progress. Simply apply your treatment as soon as you remember, and then continue with your regular schedule.
If you've missed multiple days, just restart your normal routine - there's no need to "catch up" by applying extra product, as this won't accelerate your results and could potentially cause irritation.
Consistency is important for optimal results, but we understand that life happens. The key is getting back on track as soon as possible rather than worrying about the occasional missed application.
If you find you're frequently forgetting doses, try setting a daily reminder on your phone or incorporating the application into an existing routine (like after brushing your teeth) to help make it a habit.
If you stop treatment, hair loss will gradually resume its natural progression. The underlying causes (like DHT sensitivity) haven't been cured, so they'll resume affecting your follicles once treatment stops.
What to expect: Any regained hair will gradually be lost again over 3-6 months, and loss will return to its previous rate or potentially progress further.
If you need to pause: Whether for pregnancy, financial reasons, or other circumstances, we can help you restart when ready. Taking breaks won't harm your future response to treatment.
Making the decision: We understand long-term treatment is a commitment. Many women find the confidence and peace of mind worthwhile, but the choice is yours. We're here to support whatever works best for your life and priorities.
Application is simple and should take no more than 90 seconds once you are used to it:
Shake the bottle
before each use to ensure ingredients are properly mixed
Apply to dry scalp
- make sure your hair and scalp are completely dry
Use exactly 1ml
for your entire scalp
Start with main concern areas
- use the dropper to apply a few drops to your areas of most thinning and rub in gently with your fingertips
Part your hair
in different sections and apply a few drops along each part, rubbing in as you go
Rotate the areas
you're parting to ensure even coverage across your scalp
Let it absorb
- avoid washing or styling for at least 4 hours to allow the actives to fully absorb
Important tips:
Don't use more than 1ml
Try and keep the treatment just on the scalp as much as you can
The treatment may feel slightly heavy at first but will dry and absorb quickly
If you're having any issues with application or have questions about technique, please reach out to us - we're happy to help you get the best results from your treatment.
You can apply your treatment at any time of day that works for your routine.
Key requirements:
Apply to a
dry scalp (slightly damp hair is okay)
Leave for at least 4 hours
before washing or applying anything else to the scalp
Be consistent
- apply at roughly the same time each day
Many women prefer evening application (absorbs overnight) or morning (if not styling immediately). The most important thing is choosing a time you can stick to consistently.
Use your treatment once daily - this is the optimal frequency for effectiveness and safety.
Key points:
Daily application
gives you the best results
Don't use more frequently
- applying twice a day won't improve results and may cause irritation
Consistency matters more than timing
- it's better to apply once daily consistently than to apply irregularly
New customers: After receiving your photos, a clinician reviews everything (up to 2 working days), then your personalised formula is created and shipped (1-2 working days). Total timeline is usually 3-4 working days from photo submission to dispatch.
Repeat orders: Go straight to the pharmacy and follow the same 1-2 working day process.
All treatments ship via Royal Mail with tracking sent to your email.
If you need your treatment urgently, just let us know.
No, our treatments are formulated to be non-greasy and fast-drying. You shouldn't experience any heavy or oily feeling in your hair after application.
The formula absorbs into your scalp rather than sitting on your hair, so it won't weigh down your hair or affect your styling routine once it's dried.
You might notice some essential oils on your fingertips during application, but this is completely normal and fine. The treatment itself won't leave your hair feeling greasy or different to touch once it's absorbed.
If you do experience any unpleasant residue or greasiness, please let us know as we can adjust your formulation if needed.
No, you don't need to wash your hair after applying your treatment. The formula absorbs into your scalp without leaving residue.
Just wait at least 4 hours before washing to allow the actives to fully absorb. After that, you can continue with your regular hair washing routine whenever you choose.
Minoxidil is toxic to cats and dogs.
Please keep your pets away from the treatment area while it's drying and absorbing (the first 4 hours after application).
Safety tips:
Avoid pet contact with scalp
for at least 4 hours after application
Wash your hands
thoroughly after applying treatment
Keep pets away
from your pillow/bedding if you apply before sleep, until the product has fully absorbed
Store the bottle
safely away from pets
Once the treatment has fully absorbed into your scalp, normal contact with your pets should be fine. However, always wash your hands after handling the bottle or applying treatment.
If you have concerns about specific pets or need advice about timing your application around pet care routines, please reach out to us for guidance.
Please reach out to us immediately - we're here to help. Whether it's the smell, texture, how it feels on your scalp, or any side effects you're experiencing, we can make adjustments to your formula at no extra cost.
We can modify concentrations, change ingredients, or switch to a different base to make your treatment more comfortable and suitable for you. Most issues can be resolved with simple formula adjustments.
Your comfort and satisfaction with your treatment is important for long-term success, so don't hesitate to let us know what's bothering you - we'll work together to find a solution.
Wave treatment is suitable for most women experiencing hair thinning or hair loss, including Androgenetic Alopecia, hormonal hair loss (PCOS, menopause, postpartum), and stress-induced thinning.
We can treat all hair types and textures, and have safe formulations available for women who are pregnant, breastfeeding, or trying to conceive.
We don't treat scarring alopecia (a rare condition requiring specialist care) or proceed if certain medical conditions contraindicate our ingredients.
The best way to find out if Wave is right for you is to complete our detailed consultation. Our clinicians will review your specific situation and determine if our treatment is appropriate for your individual needs.
Yes, we have safe formulations specifically designed for postpartum women, whether you're breastfeeding or not.
Postpartum hair loss is incredibly common due to hormonal changes after pregnancy, and our treatments can effectively help restore your hair thickness and reduce excessive shedding.
Just let us know during your consultation that you're postpartum and whether you're breastfeeding. Our clinicians will only use ingredients that are safe for you and your baby, creating a personalised formula that addresses your specific postpartum hair loss needs.
Many women find that starting treatment during this period helps them regain confidence and manage the emotional impact of postpartum hair changes alongside the other adjustments of new motherhood.
Yes, our treatments can be effective for advanced hair loss, though results may take longer and require realistic expectations.
We can significantly reduce further loss, reactivate some dormant follicles, and improve overall density. However, severely miniaturised follicles may be harder to fully restore, and you may need closer to 18+ months to see full results.
Even if we can't restore your original thickness, stopping progression while achieving some regrowth often makes a dramatic difference to appearance and confidence.
Our clinicians will honestly assess your photos and set realistic expectations for your specific case. Remember, our 6-month money-back guarantee means you can try risk-free, and the earlier you start, the better the potential outcomes.
Yes, many menopausal women see excellent results with our treatments, often finding that addressing hair loss helps them feel more confident during this transitional period. Our treatments are highly effective for menopausal hair loss. The hormonal changes during menopause commonly cause hair thinning, and our prescription treatments are specifically designed to address this.
Our clinicians can create a personalised formula using ingredients that work particularly well for hormone-related hair loss during menopause. These help counteract the increased DHT levels and sensitivity that often occurs when oestrogen levels drop.
Yes, you can absolutely use Wave even if you've tried other treatments before. Many of our customers have previously used over-the-counter minoxidil, supplements, or other hair loss products
No, this is very different from using minoxidil alone.
Minoxidil alone only works in 40% of women - we can add Tretinoin to enhance conversion and absorption.
We use combination therapy with multiple ingredients that work through different pathways
Your previous experience helps us create a personalised approach - different concentrations, enhancers, or even minoxidil-free formulas
Clinical studies show combination therapy produces regrowth in 94% of women - dramatically better than single-ingredient treatments.
Wave is suitable for adult women of any age experiencing hair loss.
Minimum age: 18 years old for prescription treatments.
No maximum age: Our treatments are safe and effective whether you're dealing with early thinning in your 20s or hair loss later in life.
The earlier you start treatment, the better the potential results, but it's never too late to see meaningful improvements and prevent further progression.
What matters most is your specific hair loss pattern and health status, not your age. Our clinicians will assess your individual situation to determine the best approach for you.
If you've always had thin hair, Wave can still help - but it's important to distinguish between naturally fine hair and actual hair loss.
If your hair has always been this way without change, it may be your natural density. But if you've noticed it getting thinner over time or increased shedding, that's likely treatable hair loss.
Our treatments can restore lost hair, strengthen existing hair to appear fuller, and prevent further thinning. During your consultation, our clinicians will help determine what's your natural baseline versus what's treatable.
Even with naturally thin hair, if you've noticed recent changes, Wave could help maintain and improve what you have.
With our current intro offer, pricing starts from just £28/month for new customers.
Full price for our treatments are £68/month or £172/3-months.
This includes your personalised prescription formula, clinical consultation, ongoing support, and the flexibility to adjust your treatment as needed. All formula adjustments are free of charge, and we offer a 6-month money-back guarantee if you don't see results.
You'll see the exact pricing and current offers after your consultation.
Your Wave subscription includes everything you need for comprehensive hair loss treatment:
Full dermatology review
- expert assessment of your hair loss and treatment plan
Made-to-order formula
- personalised prescription created specifically for you
Ongoing support
- full clinical support whenever you need it
Regular monitoring and check-ins
- tracking your progress throughout your journey
Free adjustments
- unlimited formula changes at no extra cost, whenever needed
6-month money-back guarantee
- if you don't see results
This isn't just a product subscription - it's comprehensive dermatology-led care that adapts with you as your hair responds and your needs change.
Yes, you can pause or cancel your subscription anytime from your account. Just log in and click "manage subscription" to make changes.
We understand that circumstances change, and we've made it simple to adjust your subscription to fit your needs without any hassle or complicated processes.
You can choose your delivery frequency from 2 options:
30ml bottle
- delivered monthly
100ml bottle
- delivered every 3 months
You can switch between delivery frequencies anytime from your account to suit your preferences and routine.
Yes, you can change both your shipping date and delivery frequency anytime from your account. Simply log in and manage your subscription settings to adjust when and how often you receive your treatment.
This gives you complete flexibility to align your deliveries with your schedule and preferences
To restart your subscription after cancelling, you'll need to begin the whole process again, starting with a new consultation.
This ensures our clinicians have the most up-to-date information about your hair, health, and any changes since your last treatment. You'll go through the same consultation process as a new customer, including uploading fresh photos for assessment.
While this might seem like an extra step, it allows us to create the most effective treatment plan based on your current situation and any progress or changes that have occurred since you last used Wave
